Difficult Conversations
Definition
The least you need to know
A difficult conversation is anything you find difficult to talk about, and handling it well is one of the people-side skills inside the Synergist Skillset. The Predictable Success view is that most difficult conversations are not really about the facts. They turn on differing values, perceptions, and feelings, and the skills to manage them are learnable rather than inborn. The teaching covers a three-phase process of preparation, the conversation, and follow-up, plus managing your own emotions and flexing your approach to the other person's VOPS Style.
Why it mattersThe real-world difference Difficult Conversations makes (learn more / log in)
Putting it into practiceHow to use Difficult Conversations in your own day-to-day work (learn more / log in)
Where it fitsWhere Difficult Conversations sits in the Predictable Success model, and what it touches (learn more / log in)
For you and your teamHow to put Difficult Conversations to work across your whole team (learn more / log in)
Resources & ToolsHand-picked blog posts, courses, checklists and tools for Difficult Conversations (learn more / log in)
Scale Architect Toolkit · Scale Architects can access this section (learn more / log in)
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